Last Updated: 01 June 2026
Welcome to Crystal Paradise, an online marketplace specialising in the sale of spiritual products such as rudrakshas, statues, antiques, jewellery, and pooja accessories. By using our website and purchasing products from us, you agree to abide by the following terms and conditions. Please read them carefully before making any purchase.
- Acceptance of Terms. By accessing and using the Crystal Paradise website (the "Site") and / or purchasing any products from us, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all other policies and guidelines posted on our website.
- Product Information. We strive to provide accurate descriptions and images of all products listed on our website. However, we cannot guarantee the accuracy, completeness, or reliability of any product information. Colours and sizes may vary slightly from what is displayed on your screen, owing to natural variation in stones, crystals, and handcrafted items.
- Pricing and Payments. All prices listed on the Site are in Indian Rupees and are subject to change without notice. We accept credit / debit cards, UPI, net banking, and other electronic payments via Razorpay, as well as Cash on Delivery (COD) on eligible orders. By providing payment information, you represent and warrant that you have the legal right to use the payment method(s) utilised.
- Order Confirmation. Once you place an order on our website, you will receive an order confirmation by email. This confirmation does not constitute acceptance of your order; it confirms that we have received it. Acceptance of your order and completion of the contract between you and Crystal Paradise will occur when we dispatch the products to you.
- Shipping and Delivery. We aim to dispatch all orders promptly. Delivery times may vary depending on your location and the shipping method selected. While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by third-party shipping carriers or other factors beyond our control. Full details are set out in our Shipping Policy.
- Returns and Refunds. We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the product(s) within 7 days of receipt for a refund or exchange, provided the product(s) are unused and in their original condition and packaging. Please refer to our Return & Refund Policy for detailed instructions.
- Intellectual Property. All content on the Crystal Paradise website, including but not limited to text, graphics, logos, images, and software, is the property of Crystal Paradise or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any of the content without prior written permission from Crystal Paradise.
- User Accounts. To access wholesale pricing or make purchases, you may be required to create a user account. Wholesale and business accounts are subject to verification and approval by our team before pricing is visible. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Limitation of Liability. To the fullest extent permitted by law, Crystal Paradise and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Site or the purchase of any products from us.
- Governing Law. These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts at Noida, Uttar Pradesh.
- Changes to Terms and Conditions. Crystal Paradise reserves the right to update or modify these Terms and Conditions at any time without prior notice. By continuing to use the Site after any such changes, you agree to be bound by the revised Terms and Conditions.
If you have any questions or concerns about these Terms and Conditions, please contact us at info@crystalparadise.in. Thank you for choosing Crystal Paradise.